No one wants to play “Let’s Make a Deal” when interacting with upper management. This session will enable you to identify who is "the boss of you,” develop your ability to reframe challenging situations into ones in which everyone gets what they want, and approach every situation as negotiable. Mary Ellen Bates, who used to be negotiation-averse, will present techniques that work in any professional situation.
Mary Ellen Bates, Bates Information Services Inc.
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