Despite being overhyped, misappropriated and misunderstood, cloud computing is changing everything from library information services to personal computing. As many technology suppliers peddle their wares to you and tout the attractiveness of ?being in the cloud,? a critical part of the discussion is missing ? ensuring end user happiness. This presentation will focus on how information management professionals can evaluate the impact of cloud-based solutions on end user satisfaction and will provide a (document delivery) case study for building a ?cloud above the clouds? to ensure visibility into end users? interactions with suppliers.
Peter Derycz, Reprints Desk
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