“Research Clients Behaving Badly: Tales of Dilemmas and How They Were Resolved.” A C-suite executive asks you to use work time to conduct research supporting his hobby as a novelist. A research client makes claims that are the opposite of what your research actually found. Another client, a rising executive, takes credit for your research work and ideas. What would you do in these situations? In the first part of this session, we’ll share some true stories of dilemmas faced by corporate information professionals and explain how they were successfully resolved. (Names, places and dates will be changed to protect the guilty.) Next, audience members will be invited to participate by sharing their own true tales of clients or other stakeholders behaving badly and describing how each situation was handled. Join us to laugh, commiserate, learn from the experiences of your colleagues, and maybe share a story of your own.
Kathleen Fischer, Northwestern Mutual