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Ah, if only knowledge managers and information professionals could identify “magic measures” that would convey the value of information services to decision makers. While Rebecca Jones has yet to find any such measures during her 30 years of working in this sector, she has found, through many informal surveys, an approach to successfully identify, manage and communicate meaningful measures. What's a meaningful measure? It's a measure that matters to your decision makers and demonstrates that your services are making a meaningful difference to the organization. Rebecca provides a framework for defining, analyzing and conveying measures that are meaningful and to your situation--complete with worksheets!
Rebecca Jones, Dysart & Jones Associates