Expanding Horizons & Leadership Skills:
• “Cuba’s Special Libraries: Tribulations and Triumphs” (Melanie Freimuth)
• Listening to Our Users: Comparing Feedback and Insights from Multiple Surveys and Points of Contact” (Michael Maciel, Leslie Reynolds)
• “Delivering Higher-value Service: Using Combined Internal and External Information to Drive Business Decisions” (Barabara Wilson, Amy Spiegel)
MODERATING:
Jeanie Fraser, Self-Employed; Helen Losch
SPEAKING:
Melanie Freimuth, Saint Catherine University; Michael Maciel, Texas A&M University; Leslie Reynolds, Texas A&M University Libraries; Amy Spiegel, Dow Chemical Company; Barbara Wilson, Dow Chemical Company